Merchant Agreement

Between CleenPay and the merchant · Version 2026-08-10

1. What CleenPay provides

CleenPay is a checkout platform for online merchants. It presents your buyer more than one way to pay, so that when one option is not available another can be offered. Which options are live for your store is set per store and may change as the service develops.

CleenPay does not hold, manage or touch any money from your sales transactions. Payment moves between the buyer, the payment provider and you.

2. Beta

The service is in beta. Features, available payment options and the order in which they are offered may change. We will not change the fees in your fee schedule without notice to you.

3. Fees

• A one-time onboarding fee, charged once when your store is set up on CleenPay.
• A flat monthly fee, the same each month whatever your volume.
• A per-transaction fee, at a lower rate on small orders. A minimum order amount applies.
• The amounts of all three are set out in the written fee schedule we give you before you sign. That schedule forms part of this agreement, and there are no other fees.

4. You are the seller

You are the seller of record for every transaction. You are responsible for your goods and services, their description, quality and legality, for delivery, and for refunds, returns, cancellations and chargebacks under your own policy. CleenPay does not decide, fund or process refunds on your behalf.

You will publish your own accurate refund, returns and contact terms where your buyers can find them.

5. Your account, keys and integration

• Your publishable key only works on the domains you register. Keep that list accurate.
• Your secret key stays on your own server. Never place it in a page, a plugin or client-side code.
• You are responsible for activity under your keys. Tell us immediately if one is exposed.
• You will not alter, obscure, reposition or remove any part of the checkout described in §7.3.

6. What you may not sell through it

You may not use the checkout to sell anything unlawful, anything you do not have the right to sell, or anything that infringes another party’s rights; nor to process payments that are not for your own genuine sales.

7. Buyer information — the part that matters

7.1 We each act for ourselves. When a buyer pays on your store, you and CleenPay each collect and handle that buyer's information for our own purposes. CleenPay is not acting solely as your service provider in respect of the uses set out in 7.2, and does not rely on your privacy policy for them.

7.2 What CleenPay may do. You acknowledge and agree that CleenPay may use the information a buyer provides at checkout — including name, email address, postal address, order reference, amount, payment option and payment status — to process and record the payment, to prevent fraud, to operate and improve the service, to meet legal obligations, and to market the products and services of CleenPay, its affiliates and its partners to that buyer; and may disclose, share, transfer, license or sell that information to its affiliates and marketing partners for their own marketing. Some of this is a "sale" or "share" under US state privacy laws. Buyers are told this at checkout in the Checkout Terms and the Privacy Notice, and are given a working opt-out.

7.3 What you agree to leave in place. The checkout displays, on your page:

• a required acceptance of CleenPay's Checkout Terms and Privacy Notice, which the buyer must tick before paying; and
• a link to the Privacy Notice and a "Do Not Sell or Share My Personal Information" link.

You will not remove, hide, restyle into invisibility or otherwise defeat either of these. They are how the buyer is told, and they are what makes 7.2 lawful for both of us.

7.4 Your own notice. You will maintain your own privacy policy covering your own handling of buyer information, and it will not state anything inconsistent with 7.2. If your policy promises buyers that their information is never shared, sold or used for third-party marketing, tell us before you go live — that promise and this section cannot both be true.

7.5 Your information. Separately from buyer information, CleenPay holds your business name, domains, payout details and contact details, and uses them to operate your account, bill the fees in §3, and communicate with you about the service.

7.6 Opt-outs are honoured on both sides. CleenPay honours buyer opt-outs, including automatic browser opt-out preference signals. A buyer's exercise of a privacy right will never block, delay or alter that buyer's transaction, and you will not treat such a buyer differently.

8. Data security

Card details are collected by a licensed, PCI-compliant provider and do not reach your site or CleenPay's servers. Each party will keep the information it holds secure and will notify the other without undue delay of any breach affecting information handled under this agreement.

9. Publicity

Neither party will name the other, or describe the relationship between them, in public marketing without the other's prior written consent.

10. Term

This agreement runs until either party ends it. You may stop using the service at any time by removing the integration. Fees already incurred remain payable.

11. Suspension and termination

CleenPay may suspend or terminate a merchant that breaches this agreement, that presents a fraud or legal risk, or that sells anything within §6. Where practical we will tell you first and give you a chance to fix it. On termination you will remove the integration promptly.

12. Changes

We may update this agreement. Each version carries a date, and we will give you notice of a material change before it takes effect. Continuing to use the service after that date is acceptance.

13. Contact

support@cleenpay.com